VOICE! Nippon Helium Inc. and Stakeholders

VOICE! Nippon Helium Inc. and Stakeholders

Part 1: From the Perspectives of Management and Sales Engineers

Creating customer value with technology.
This is the identity of Nippon Helium Inc.

Combining the knowledge of the Air Water Group, an industrial gas producer, with the know-how we have accumulated as the pioneer that first imported, refilled and sold liquefied helium in Japan, Nippon Helium supports its customers in solving their problems with its sales engineers making proposals backed by solid technology.

From the Perspective of Management | President and CEO Ken Hagiwara

Sales engineers are our link
with customers, as we aim for
coexistence and co-prosperity.

We recognized helium’s future prospects early on and, since we started importing and selling liquefied helium, we have led the industry in helium technology. In the early years, we contributed to the widespread use of helium in Japan by means such as unstintingly helping others in our business with helium refilling operations, which require a high level of know-how. In the future, too, we will seek to offer creative proposals that other companies cannot, using the technology we have gained as a pioneer helium producer.
Sales engineers constitute the core of the technology-oriented business operation promoted by our company. In addition to offering proposals for further improvement to existing customers, our sales engineers approach the technical departments, such as the research and development, design and production departments, of companies with whom we are not yet associated, and give presentations on the value of helium. To companies using processes or gases other than helium, such as nitrogen and carbon dioxide, they actively convey the advantages of replacing these processes with helium. By deploying sales engineers armed with both technological and marketing capabilities to every region of the country, and by collaborating with regional companies in the Air Water Group, we aim to grow as a company alongside our many customers.

From the Perspective of the Sales Engineers | Manager of the Engineering Department, Kazuyuki Fujimoto

Sales engineers are our link
with customers, as we aim for
coexistence and co-prosperity.

Development of new applications for helium is in our mission as sales engineers. We find and propose new possibilities for helium as an industrial and medical gas that will be useful for customers. In addition, we also deal with improvements for equipment that already uses helium, such as production efficiency and conserving resources. For example, one customer (a university) uses high-purity helium as a purge gas* for chemical material synthesis. During synthesis of these chemical materials, trace amounts of impurities, such as oxygen and moisture, are generated by the chemical reactions. Because of these impurities, they were faced with the issue of discarding precious helium every time and supplying new, high-purity helium from a cylinder.
Faced with this issue, we collaborated with the Research and Development Institute of Air Water Inc., which has a wealth of knowledge of basic and advanced technology relating to industrial gas, and planned to solve this issue by proposing a circulation type device that would recover the exhausted helium, eliminate only the impurities and supply it back to the customer. This highly efficient process that reduces helium loss to a minimum was adopted and is highly appreciated.
We hope to aggressively expand high added-value proposals like this, which deal with the technical issues experienced by our customers, to rare gases other than helium, mixed gases and stable isotopes, not only in Japan, but also overseas.

*Gas that replaces impurities inside the chemical reactor to prevent chemical reactions from being affected by these impurities.